Enhanced A Furniture Manufacturer’s Operations By
Customising Their Cloud-Based
CRM, MES, and MRR on Salesforce
Client: A Furniture manufacturing company
Industry: Manufacturing
Solution: Cloud-Based CRM with MES and MRR Features on Salesforce
Background
Our Client, A Furniture manufacturing company manufactures high-quality, laminated benchtops and is one of the largest postformers in its field. They wanted to streamline their production, manage inventory more effectively, and boost overall operational efficiency. To achieve this, they aimed to build a cloud-based CRM system on Salesforce that also integrated the Manufacturing Execution System (MES) and Material Requirements Planning (MRP) capabilities.
SeedData Systems partnered with Our Client, A Furniture manufacturing company to create this customised solution.
Objectives
The project’s primary objectives were to optimise production planning and scheduling, better manage and coordinate their manufacturing processes, and implement a system that tracks standards at every production stage.
TheThe project also focused on improving inventory management with accurate records, waste reduction, and efficient resource use.
Real-time data collection to provide immediate insights for informed decision-making. Lastly, compliance and traceability for regulatory requirements and enhanced operational transparency.
Solution Overview
The BenchTop solution was designed as a scalable, cloud-based CRM with the below Key features.
Key Features Implemented:
Centralised production planning tools to allocate resources optimally and reduce production downtime.
Tools for tracking and analysing production quality at every step.
Enabled Our Client, A Furniture manufacturing company to gather and analyse data in real-time.
Automated inventory tracking to maintain accurate stock levels, reduce wastage, and ensure timely resource availability.
Built-in tracking capabilities to trace product components and ensure compliance with industry standards.
Seamless scheduling of manufacturing and maintenance activities.
Bill of Materials (BOM) to simplify component management, to ensure production materials are readily available.
Streamlined procurement processes for efficient supplier communication and order management.
Capacity Planning to aid in assessing available capacity for optimised production scheduling.
Modules Implemented
The project included several high-level modules, each designed to streamline the company’s core operations
Store Module
Includes store-level settings, staff management, and roles and permissions.
BenchFab Integration
Facilitates seamless integration with Our Client’s existing systems.
Inventory Module
Provides complete inventory visibility, enabling better stock control.
Procurement Module
Manages supplier relationships and order placement, improving procurement efficiency.
Bill of Materials (BOM) Module
Streamlines the tracking of materials used in production, ensuring timely procurement.
Supplier and Customer Management
Allows for streamlined communication and relationship management with suppliers and customers.
Quote and Job Management
Manages quoting, job scheduling, and project timelines.
Tracking and Delivery Management
Ensures efficient tracking of orders and delivery timelines.
Invoice Management
Automates the invoicing process for timely and accurate billing.
Reports Module
Enables data-driven insights through customisable reports.
Objectives
The project’s primary objectives were to optimise production planning and scheduling, better manage and coordinate their manufacturing processes, and implement a system that tracks standards at every production stage.
The project also focused on improving inventory management with accurate records, waste reduction, and efficient resource use.
Real-time data collection to provide immediate insights for informed decision-making. Lastly, compliance and traceability for regulatory requirements and enhanced operational transparency.
Results
Our Client’s operations have seen several major improvements. Production efficiency has risen, with more precise planning and execution reducing bottlenecks and downtime. Real-time inventory tracking has improved accuracy, allowing optimal stock levels and reduced waste.
Quality management tools ensure consistent standards throughout production, while compliance tracking with end-to-end traceability reinforces regulatory adherence. Additionally, real-time data collection and reporting provide management with actionable insights, supporting quicker and more informed decision-making.