*Here are few screens of our developed dialer.
About CallHippo
CallHippo, a prominent player in the telecommunications industry, sought to enhance their customer communication capabilities within the Salesforce ecosystem. With a focus on providing top-notch service, they needed a solution that seamlessly integrated their communication tools with Salesforce to personalise interactions and boost agent productivity.
Problem They Had:
CallHippo’s corporate customers faced inefficiencies due to the disjointed nature of their communication dialer and Salesforce CRM. Agents had to juggle between multiple platforms to log call activities, access customer information, and update records. This led to time wastage, decreased productivity, and a potential risk of data inconsistencies.
Solution We Provided:
SeedData Systems implemented a comprehensive solution leveraging Salesforce’s Click-to-Dial feature and custom integrations with CallHippo. This allowed agents to initiate calls directly from Salesforce, with all call activities, text messages, and recordings automatically logged under relevant contacts and deals. The integration streamlined workflows, eliminated data entry redundancies, and provided real-time synchronisation between CallHippo and Salesforce.
Features of SeedData Systems
Customization
and
Integration
Personalized Interaction:
Instant display of customer Salesforce contact history during calls enabled agents to personalise interactions and provide superior service.
Boosted Agent Productivity:
Agents could perform CallHippo actions within Salesforce, saving time by avoiding application switches and enabling seamless note-taking and activity updates.
Streamlined Workflow:
Automated workflows eliminated manual data entry by triggering Salesforce actions based on CallHippo events, further optimising agent efficiency and accuracy.
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Employees Have Worked on This Project
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Months Time Period on This Project