Pharmacy CRM
Client: US-based healthcare tech company
Industry: Pharmacy / Healthcare SaaS
Services: CRM Development, EHR Integration, Workflow Automation
Tech Stack: .NET • SQL Server • Azure • Twilio • SendGrid • Authorize.net
Challenges & Requirements
The Challenge
Pharmacy chains in the US — from clinical and ambulatory to specialty — were struggling with fragmented software systems. Most CRM platforms failed to address the unique, end-to-end operational workflows pharmacies required. A unified, flexible solution that could integrate with EHRs, manage Rx workflows, and automate prior authorizations was long overdue.
Our Solution
Seed Data Systems engineered a powerful SaaS-based Pharmacy CRM — built to consolidate critical pharmacy operations into a single, intelligent platform. The solution is modular, scalable, and offers customization options for each pharmacy type.
Key Modules
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Rx Workflow Management
Custom queues for New Rx, Prior Authorization, Specialty, and Delivery cases.
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EHR & Device Integration
Plug-and-play connectors for major EHRs, remote patient monitoring (RPM) tools, and third-party health platforms.
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Prior Authorization Automation
Automated workflows for managing insurance approvals and prescription validation.
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Communication Hub
Built-in support for two-way SMS (Twilio), email campaigns (SendGrid), inbound/outbound calls, and fax integration.
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Delivery & Billing Engine
Real-time Rx delivery tracking, invoice automation, and payment gateway integration (Authorize.net).
Conclusion
Reduced Rx processing delays by 40%
Enabled one-click integration with major EHR platforms
Cut Prior Authorization turnaround time by 70%
Increased operational transparency across multi-branch pharmacies